NCD is delighted to report there has been a turnabout in the saga of the stolen FM transmitter. You may recall we posted here a couple weeks ago that we were dismayed to find out an item had been stolen from our car when it was in for collision service in late July. We were very pleased with the work that was done but upset that someone had sticky fingers. Gerber has a service that follows up with customers to rate the work that was done and we were contacted about that on Monday. We said we wouldn't return for any future work and explained why.
Today NCD got a call from the manager at Gerber. He wanted to know what had happened and assured us he would make it right and replace the stolen item. That is fantastic customer service and we here at Naperville City Desk are very impressed at both the gesture and the promise of replacement. Customer relations are of utmost importance in this challenged economy and it's good to know some businesses still respect that. Of course, we sincerely hope we won't have need of collision service again but if we do, we'll take our business back to Gerber in Downers Grove. I just hope that maybe they can root out the bad egg(s).
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